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COVID-19 Market Impact: Digital Consumer Services

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Evaluating the impact of social distancing measures and a potential recession on digital services

In collaboration with

The Coronavirus pandemic highlights more than ever the importance of having a reliable, high-speed and high-quality broadband service to our homes. 

With many countries experiencing a lock-down of some kind, everything from shopping, to education, work, communication, entertainment, and even health, has had to be done from home and broadband has powered it all.  However, it also highlights a darker-side of connected life, with vendors confirming an up-surge in hacking and other malicious attacks on home devices during the pandemic. This illustrates the importance of not just having a good quality service to our homes, but the need for that service to be a secure one.

The service broadband operators deliver have always been important, but perhaps never as important as they are now. Now is the time for broadband service providers to prove their critical value propositions to their customers, and ensure they are seen as the crucial providers of the best quality of experience in the connected home.

In collaboration with technology research powerhouse, Omdia, this executive summary includes: 

• The Catalyst - Introducing the most disruptive virus the modern world has ever seen
• The Omdia view of the industry as it stands
• Recommendations for telecom operators and device makers
• Appendix

This executive summary is headed by industry authority, Ronan de Renesse - Practice Leader, Consumer Technology, Media & Entertainment, and includes input from over 20 of Omdia’s leading Analyst voices in the Digital Consumer Services space.

In collaboration with