https://get.knect365.com/channel-partners-contact-center-case-study/

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After deploying CoreNexa Contact Center for their client, an inbound healthcare call center, MSP and CoreDial Partner XComm Communications was able to:

Learn How CoreNexa™ Contact Center Is Making an Impact in the Healthcare Space

Reduce call times and deliver an outstanding customer experience
Increase agent accountability with detailed reporting
Identify a staffing need for their client which led to the hiring of 15 new agents

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