12-14 June 2018
ExCeL
London

DigitalCXWorld

TechX365

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Access the free case study:

Download this case study to explore how Eurostar utilized Medallia to:

Understand why customers couldn’t complete online tasks

Significantly reduce calls to customer service

Increase online conversion rates

Streamline website content and site navigation

Segment and target different user types for actionable feedback

Medallia Case Study:
Eurostar Achieves Reduction in Call Center Inquiries While Improving Online User Experience

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Medallia Case Study:Eurostar Achieves Reduction in Call Center Inquiries While Improving Online User Experience

Medallia Case Study:
Eurostar Achieves Reduction in Call Center Inquiries While Improving Online User Experience