Market Landscape: The Future of Customer Experience in a 5G World

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Broadband World Forum

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Market Landscape: The Future of Customer Experience in a 5G World

To understand the impact of 5G on the customer experience and the challenges and
opportunities communications service providers (CSPs) face when enabling a 5G-enabled customer
experience, Omdia partnered with Nuance to interview seven executives from global CSPs in the areas of digital strategy, customer journey design, and customer experience.

Discover what Omdia has to say in this executive summary 'Market Landscape: The Future of Customer Experience in a 5G World'.

Simply enter your details on the right and click ACCESS NOW.

WHO ARE OMDIA

Omdia unifies and harnesses the depth and breadth of expertise from Informa Tech’s legacy research brands: Ovum, IHS Markit Technology, Tractica and Heavy Reading. We bring you unparalleled, world-class research and consultancy to navigate the now and create the future.

Executive Summary

Market Landscape: The Future of Customer Experience in a 5G World

To understand the impact of 5G on the customer experience and the challenges and
opportunities communications service providers (CSPs) face when enabling a 5G-enabled customer
experience, Omdia partnered with Nuance to interview seven executives from global CSPs in the areas of digital strategy, customer journey design, and customer experience.

Discover what Omdia has to say in this executive summary 'Market Landscape: The Future of Customer Experience in a 5G World'.

Simply enter your details below and click ACCESS NOW.

“Customer-facing interactions will become “channel-less” and frictionless.”

Mila D'Antonio | Principal Analyst, Connected Enterprise